Refund & Returns Policy – FurnixHub

At FurnixHub, we strive to ensure customer satisfaction by delivering high-quality furniture products. However, if you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Returns Policy

• Customers can request a return within 7 days of product delivery.
• The product must be unused, in original condition, and with all original packaging.
• Proof of purchase (order ID or invoice) is mandatory for returns.

We reserve the right to reject returns if the product does not meet the above conditions.

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order furniture
• Used or damaged products (caused by customer)
• Items without original packaging

3. Refund Policy

• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 5–7 business days.
• The amount will be credited to your original payment method.

4. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order.
• Once the product is shipped, cancellation requests may not be accepted.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 48 hours of delivery.
• You may be required to share images or videos as proof.
• We will arrange a replacement or refund based on the situation.

6. Shipping Charges

• Return shipping charges may be borne by the customer unless the product is defective or incorrect.
• Original shipping charges (if any) are non-refundable.

7. Contact Us

For any return or refund-related queries, please contact us:

Owner: Banshi Koted
Email: kotedbanshi2@gmail.com
Phone: +91 7742349285
Address: Chundawara with Chak, Bichhiwara, Dungarpur, Rajasthan – 314801

By making a purchase on our website, you agree to this Refund & Returns Policy.